This is so awesome!
“Full Story: http://www.davecarrollmusic.com/story… – In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise.
-Dave Carroll”
This video/action/thought process is ever so World 2.0. Dave Carroll had a totally legit grief with United and instead of getting mad, or protesting, or staging a hunger strike at a United Airlines service desk, or starting a facebook hate group, he did something sooo much cooler and funnier: he created a catchy-ass song that lays everything out in easy-to-swallow pill form. I cannot wait to see how the rest of this story unfolds. I eagerly await United’s reply song.
Just goes to show that in a society where spreading information is easy and free, it no longer works to treat people badly. Ladies and gentlemen, we have officially entered the “Post A-hole Age.”
Translation: If you (or your company,) treats a customer badly, you can be pretty sure that everyone will know about it sooner or later. It seems that customer service just became a big deal.
Dave Carroll, you so get it. Dave Carroll/Sons of Maxwell Win!
Love to All.
-Jackson
Thank you, boingboing, for the tippy tip!
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